At TheOstrich customer satisfaction is our top priority. We understand that sometimes a purchase may not be the perfect fit, and we want to make sure you are completely happy with your shopping experience. That's why we offer a hassle-free 7-day exchange. If for any reason you are not satisfied with your purchase, you have the option to exchange the item within 7 days of receiving your order. Please make sur product is unused, in its original packaging, and accompanied the receipt or proof of purchase. Our customer service team is ready to assist you throughout this process, ensuring a smooth and convenient experience. Thank you for choosing TheOstrich we look forward to serving you again soon!
You will have 7 days after an item is delivered to you to notify us that you want to exchange the item. If the item you wish to exchange meets the criteria mentioned below, your Exchange can be initiated by calling TheOstrich
Exchange policy is valid for 2 situations/circumstances:
- In case you are delivered the wrong product.
- In case the product delivered to you has some defect or issue.
